Careers

Connecting Excel to Your MRI and Yardi Data

Pull live data into Excel & drill down to source transactions.

Support Analyst (US-Remote)

Job Type Full Time
Location US-Remote
Salary Based on experience
Benefits Competitive benefit package - Medical, Dental, 401K

Overview

The Support Analyst focuses on providing application support services to REdirect's clients in the Multi-family and Commercial real estate markets. This is a dynamic role incorporating a blend of account management, application installation & setup, user training and support. The Support Analyst will provide expertise for real estate industry applications (MRI and Yardi) and our MS Excel based reporting tools.

Responsibilities

  • Field client requests via ticketing system, email and/or phone
  • Understand and interpret client requests accurately
  • Enter and manage cases in support ticket system
  • Identify repeat requests, perform root-cause analysis and recommend the appropriate solution to reduce repetitive requests
  • Provide support for assigned software applications
  • Provide remote training for clients via web meeting (i.e. GoToMeeting, Webex, etc.)
  • Proactively communicate updates of case status to internal and client stakeholders
  • Ensure ticket resolution addresses client needs with the appropriate level of detail and within a reasonable timeframe
  • Meet client SLA requirements for response time, resolution and escalation as appropriate
  • Monitor and escalate unresolvable tickets to management for appropriate handling
  • Applies knowledge and best practices while serving as an advisor to the client
  • Document and share best practices with internal team
  • Collaborate on larger projects that require a team effort
  • Work independently from a remote location / home office

Qualifications

  • Experience supporting desktop and enterprise computer applications in a corporate or client service (ex. software vendor) organization
  • Experience with Microsoft Office applications (Word, Excel, PowerPoint)
  • Experience with MS SQL queries and relational databases is preferred
  • Knowledge of real estate and/or financial industries is required, particularly as it relates to accounting, commercial leasing and property operations.
  • Candidates must have experience with MRI or Yardi Voyager.  
  • Demonstrated ability to manage multiple tasks/cases and competing priorities
  • Strong technical aptitude and work experience with technical applications and systems
  • Excellent verbal and written communication skills that are modified to meet customer needs and level of expertise and sophistication
  • Bachelor's degree in accounting, computer science, or equivalent relevant experience

Apply today to work with us at Redirect!

REdirect Consulting provides an entrepreneurial, fast paced environment with a focus on coaching/mentoring and opportunities for professional development. Our open positions are listed below and we are always seeking talented and energetic individuals to join our tight-knit team. We look forward to hearing from you.

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