YARDI SUPPORT ANALYST
FREE GUIDE
Pull live data into Excel & drill down to source transactions.
YARDI SUPPORT ANALYST
| Job Type | FULL TIME |
|---|---|
| Location | US-REMOTE |
| Salary | Based on experience - $60K - $80K |
| Benefits | COMPETITIVE BENEFIT PACKAGE - MEDICAL, DENTAL, 401K |
Overview
The Yardi Support Analyst focuses on providing application support services to REdirect’s clients in the Multi-family and Commercial real estate markets. This is a dynamic role incorporating a blend of account management, application installation & setup, user training and support. The Support Analyst will provide expertise for our real estate industry applications (Yardi).
Responsibilities
- Field client requests via ticketing system, email and/or phone
- Understand and interpret client requests accurately
- Enter and manage cases in support ticket system
- Identify repeat requests, perform root-cause analysis and recommend the appropriate solution to reduce repetitive requests
- Provide support for assigned software applications
- Provide remote training for clients
- Perform remote software installation services
- Proactively communicate updates of case status to internal and client stakeholders
- Ensure ticket resolution addresses client needs with the appropriate level of detail and within a reasonable timeframe
- Meet client SLA requirements for response time, resolution and escalation as appropriate
- Monitor and escalate unresolvable tickets to management for appropriate handling
- Applies knowledge and best practices while serving as an advisor to the client
- Document and share best practices with internal team
Qualifications
- Candidates with Yardi experience given strong preference
- Experience supporting desktop and enterprise computer applications in a corporate or client service (ex. software vendor) organization
- Experience with Microsoft Office applications (Word, Excel, PowerPoint)
- Experience with MS SQL queries and relational databases is preferred
- Knowledge of real estate and/or financial industries is preferred
- Demonstrated ability to manage multiple tasks/cases and competing priorities
- Strong technical aptitude and work experience with technical applications and systems
- Excellent verbal and written communication skills that are modified to meet customer needs and level of expertise and sophistication
- Bachelor’s degree in accounting, computer science, or equivalent relevant experience
Apply today to work with us at Redirect!
REdirect Consulting provides an entrepreneurial, fast paced environment with a focus on coaching/mentoring and opportunities for professional development. Our open positions are listed below and we are always seeking talented and energetic individuals to join our tight-knit team. We look forward to hearing from you.
REdirect Consulting stores emails for our own reference. We won't share your email communications with any third parties for marketing purposes without your permission. If you would like to learn more, please call us or visit our Terms of Service or Privacy Settings page.
Forms marked with * are required.