REdirect Assist

Empowering Users Through Support

Get the software support you need in order to keep your team focused on efficient and high-value tasks

A part of your team, without the overhead

Have you ever had a software issue arise and it stopped your team’s daily progress and task completion? Then, when you try to get answers, you find out there is a significant wait time or more hoops to jump through to escalate your ticket. Could there be a better way?  

 

REdirect is often able to resolve your issues in a timelier manner than your software vendors. Our Assist consultants have a deep expertise in real estate software applications, a thorough understanding of your business, and access to 20 years of well documented best practices and product notes. 

 

Many of our clients opt to continue their relationship with REdirect post-implementation by way of REdirect Assist. Whether we worked with you on your software implementation or customizations, or you’ve just found out about our unparalleled expertise, we’re here for you. We provide Yardi support and MRI support, as well as Spreadsheet Server and Realpage support. Our flexible model is tailored to your needs, from occasional ad-hoc consulting assistance to a fully outsourced and integrated Assist team at your fingertips.  

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Industry Experts at your Fingertips

25 Years of Experience
25 Years of Experience

Our support team members average 25 years of experience in real estate and real estate systems.

Flexible Support Packages
Flexible Support Packages

We work with you to craft the best support structure for your needs, whether that be in FTE increments, or on an ad-hoc basis. 

4 Hours or Less Response Time
4 Hours or Less Response Time

We are committed to getting you answers when you need them. So much so that we put a response timeframe into our SOWs. 

95% Customer Satisfaction Rating
95% Customer Satisfaction Rating

We have maintained >95% customer satisfaction rating among REdirect Assist customers for the last [10] years

Working with the best in the business

We work and partner with the leading real estate software solutions and providers. As a member of MRI's Partner Connect, Yardi's Independent Consultant network, and an Elite partner with insightsoftware, we are often able to expedite or escalate issues to get you answers faster than you could get on your own. Plus, we work hand-in-hand with these providers to develop and enhance solutions based on your business needs. 

REdirect Assist Resources

Videos

Connecting Excel to Your MRI and Yardi Data

Pull live data into Excel & drill down to source transactions.