Has a software issue ever stopped your team’s progress or task completion? When you try to get answers, there is a significant wait time or hoops to jump through to escalate your ticket. Could there be a better way?
REdirect is an integrated partner for your organization and often able to resolve your issues in a timelier manner than your software vendors with a guaranteed response time in under 4 hours. Our seasoned support analysts have a deep expertise in real estate software applications, a thorough understanding of your business, and access to 20 years of well documented best practices and product notes.
Many of our clients transition from projects to our REdirect Assist support services, where we offer day-to-day MRI Software, Yardi, and RealPage assistance, as well as training, customizations, and database health checks. Your team can put the focus back on strategic efforts to move your business forward. While some helpdesk offerings can support the specific issue at hand, REdirect Assist wants to address the root cause to ensure the issue never comes up again. Our flexible model is tailored to your needs, from occasional ad-hoc consulting assistance to a fully outsourced and integrated Assist team at your fingertips. Better yet, we will ensure that you are prepared—for tax season, budget season, upgrades, and new employees—with our annual planning process.
