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February 24, 2021 10:00AM

REdirect Assist: What Sets Your Software Support Apart?

When Microsoft CEO Satya Nadella said that “every company is a software company,” he hit the nail right on the head. There’s virtually no company that doesn’t use at least one software solution, if not many different ones. According to a study by McAfee, companies with fewer than 1,000 employees use 22 custom applications on average. Larger businesses, those with more than 50,000 employees, use around 800 custom applications.

Using multiple software solutions is often essential, but can also present its own problems. That’s why great software support is important for every business. The right software support team helps you understand the ins and outs of your solutions to get the most out of them. In the world of real estate software support, you can’t do better than REdirect Assist.

The REdirect Advantage

What do successful companies like BentallGreenOak, Walton Street Capital, and Thor Equities all have in common? They all use REdirect Assist in their businesses.

For over 20 years, we have been helping businesses scale in revenue and human resources. REdirect creates custom solutions for businesses, helping them fine-tune their business operations and software so they can maximize their ROI. In this article, we’ll look at some of the features of REdirect Assist that set us apart from other support service providers.

Let’s dig in, shall we?

Get Yardi and MRI Support

Managing a real estate company of any size can be demanding. As such, our Yardi support and MRI support teams, the two branches of REdirect Assist, are dedicated to solving every problem our users face in their day-to-day operations, from simple user administration to complex diagnostics. Above that support, we will help you realize greater value from your software investment as we help you evaluate release notes and manage your updates and upgrades.

We are not your average MRI or Yardi Help Desk. Our experts are ready to provide swift and accurate solutions to every obstacle you may encounter.

Beyond Ticket Support

Our team will provide you with monthly reports on call volume and issue types, which indicate the problems that require your attention now and into the future. By looking “beyond the ticket,” we identify recurring issues to address them at the source and prevent them from cropping up again. How those issues are addressed is not a one-size-fits-all proposition: There may be a need for training, updated documentation, tightened security, or process changes. You can leverage our experience with your industry peers to identify or craft the best fit for your business.

Our goal is to ensure your team is empowered to move forward strategically, and that means integrating into your organization and working closely with you as a partner.

Quick Response Time

We understand the need for quick responses to your problems and have made strides to ensure you get support as quickly as possible. Our industry-leading response times mean you can expect to hear from us in four hours or less. And that’s not just a best-case scenario—we put it into our REdirect Assist Statements of Work.

We know how frustrating it can be to have business functions put on hold while you wait for a problem to be solved, and that is what we aim to avoid. We prioritize your needs and provide robust solutions in the shortest possible time.

Do you know what we consider to be one of the most important documents we get from our clients? Each organization’s accounting calendar. We know when our clients are closing the sub-ledgers and the general ledger, at the sites and the corporate office. We know what problems are mission-critical on those days and the days leading up to month end, quarter end, and the annual close. In short, we know our clients, what is important to them, and when it is most important.

Uninterrupted Connection and Availability

We are equipped with a well-developed methodology and 20 years of best practices in Yardi and MRI to create the best customer experience for you. We have REdirect Assist consultants available across U.S. time zones. Our Assist team maintains daily communication with our technical consultants, so even if you come across a really tricky technical issue, we have the resources and knowledge base to get you the answers you need.

Versatility

We are here to support you with every aspect of your software needs. For that reason, our Assist team also performs troubleshooting services that continually aim to optimize your experience.

Because of how rapidly the real estate and software worlds move, we pride ourselves on keeping up to date with resources relevant to your needs, always staying one step ahead of the game. Our versatility, agility, and flexibility truly set us apart from other service providers.

The Bottom Line

REdirect Assist software support provides top-drawer assistance for your business to stand out in the real estate industry.

Ready for your business to be transformed? Connect with us today.

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Joyce Trumble
About the Author

Joyce Trumble

Joyce joined the REdirect team in 2010, with over 25 years' experience in the real estate software industry. She has extensive knowledge of the commercial real estate business, with experience in construction, IT, and operations within the businesses of a self-managed REIT and a developer, owner and manager. When she joined MRI/Intuit Real …