REdirect Assist

Flexible Support Packages for your Real Estate ERP

Get the software support you need in order to keep your team focused on efficient and high-value tasks.

A part of your team, without the overhead

Has a software issue ever stopped your team’s progress or task completion? When you try to get answers, there is a significant wait time or hoops to jump through to escalate your ticket. Could there be a better way?


REdirect is an integrated partner for your organization and often able to resolve your issues in a timelier manner than your software vendors with a guaranteed response time in under 4 hours. Our seasoned support analysts have a deep expertise in real estate software applications, a thorough understanding of your business, and access to 20 years of well documented best practices and product notes. 


Many of our clients transition from projects to our REdirect Assist support services, where we offer day-to-day MRI Software, Yardi, and RealPage assistance, as well as training, customizations, and database health checks. Your team can put the focus back on strategic efforts to move your business forward. While some helpdesk offerings can support the specific issue at hand, REdirect Assist wants to address the root cause to ensure the issue never comes up again. Our flexible model is tailored to your needs, from occasional ad-hoc consulting assistance to a fully outsourced and integrated Assist team at your fingertips. Better yet, we will ensure that you are prepared—for tax season, budget season, upgrades, and new employees—with our annual planning process.


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Industry Experts at your Fingertips

25 Years of Experience
25 Years of Experience

Our support team members average 25 years of experience in real estate and real estate systems.

Flexible Support Packages
Flexible Support Packages

We work with you to craft the best support structure for your needs, whether that be in FTE increments, or on an ad-hoc basis. 

4 Hours or Less Response Time
4 Hours or Less Response Time

We are committed to getting you answers when you need them. So much so that we put a response timeframe into our SOWs. 

95% Customer Satisfaction Rating
95% Customer Satisfaction Rating

We have maintained >95% customer satisfaction rating among REdirect Assist customers for the last [10] years

Working with the best in the business

We work and partner with the leading real estate software solutions and providers. As a member of MRI's Partner Connect, Yardi's Independent Consultant network, and an Elite partner with insightsoftware, we are often able to expedite or escalate issues to get you answers faster than you could get on your own. Plus, we work hand-in-hand with these providers to develop and enhance solutions based on your business needs. 

REdirect Assist Resources


Connecting Excel to Your MRI and Yardi Data

Pull live data into Excel & drill down to source transactions.

Their significant technical expertise is supplemented by extensive industry experience in real estate and accounting.

Rolla Eisner – Senior Managing Director

Newmark Knight Frank

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