Flexible Support Packages for your Real Estate ERP

REdirect Assist is a flexible, expert support service for real estate organizations that use platforms like Yardi, MRI, and AppFolio. It functions as an integrated partner, providing day-to-day assistance, training, and database health checks. The service is designed to resolve software issues quickly and address their root causes, allowing your internal teams to focus on higher-value strategic work instead of getting delayed by technical problems.

REdirect Assist is designed to solve critical operational challenges that can slow down real estate teams. This includes minimizing costly system downtime, eliminating long wait times often experienced with vendor support, and preventing recurring software issues by identifying the root cause. The service helps property management firms streamline maintenance requests, improve workflow automation, and enhance communication, ultimately reducing administrative burdens and increasing team productivity.

Unlike standard vendor support, which can be slow and may not understand your specific business customizations, REdirect Assist offers a more responsive and context-aware partnership. Software vendors rarely support customized applications and may treat business-specific issues as a low priority. REdirect Assist guarantees a response time of four hours or less and provides analysts with deep expertise in both real estate operations and the specific software, ensuring solutions are tailored to your unique workflows.

REdirect Assist provides expert support for the core enterprise resource planning (ERP) systems that are central to real estate operations. This includes comprehensive assistance for Yardi, a unified platform known for its integrated modules; MRI Software, recognized for its flexibility and open API for complex portfolios; and AppFolio, a modern platform focused on automation and ease of use for lean, growth-focused teams.

A flexible support model means the service is tailored to your organization's specific needs and can be scaled as requirements change. Whether you need occasional, on-demand consulting for a specific problem or a fully outsourced help desk that acts as an integrated part of your team, the model adapts. This allows you to avoid the high fixed costs of a large in-house team while still accessing specialized expertise when needed.

The team is composed of seasoned analysts who possess a deep, dual expertise in both the real estate industry and its complex technology systems. Support team members have, on average, 25 years of experience. This blend of industry knowledge and technical fluency is critical for understanding and resolving the nuanced challenges that property and investment managers face, moving beyond simple software troubleshooting to provide practical, business-aware solutions.

Proactive support is key to achieving long-term goals by preventing system issues before they disrupt operations, which minimizes costly downtime and protects revenue. By continuously monitoring systems, verifying data health, and performing preventative maintenance, this approach ensures technology infrastructure remains stable and optimized. This allows real estate firms to focus on strategic growth, improve service delivery, and maintain a competitive advantage.

REdirect Assist enhances your team's efficiency by offloading the time-consuming burden of software troubleshooting and management, allowing your staff to focus on core business objectives. By providing swift resolutions and proactive maintenance, the service reduces interruptions and keeps your systems running at peak performance. The Assist Team also uses their view of your team’s inquiries to recommend training or business process reviews. With expert guidance from REdirect Consulting, your team can optimize workflows and leverage your technology to support strategic goals, not just react to problems.