Services

REdirect Assist

Have you ever had a software issue arise and it stopped your team’s daily progress and task completion? Then, when you try to get answers, you find out there is a significant wait time or more hoops to jump through to escalate your ticket. Could there be a better way?  

REdirect is often able to resolve your issues in a timelier manner than your software vendors. Our Assist consultants have a deep expertise in real estate software applications, a thorough understanding of your business, and access to 20 years of well documented best practices and product notes. 

Many of our clients opt to continue their relationship with REdirect post-implementation by way of REdirect Assist. Whether we worked with you on your software implementation or customizations, or you’ve just found out about our unparalleled expertise, we’re here for you. We provide Yardi support and MRI support, as well as Spreadsheet Server and Realpage support. Our flexible model is tailored to your needs, from occasional ad-hoc consulting assistance to a fully outsourced and integrated Assist team at your fingertips.  

Service Features & Benefits

  • 4 Hours or Less Response Time
  • Deep Understanding of Your Business
  • Documentation and Audit Trail Maintenance

Over 600 Happy Clients Can't Be Wrong

We are able to easily populate month end support workpapers by just changing dates and build and customize reports such as variance analysis and trend reports,  without needing a programmer or query skills.

Susan Manning Senior Vice President and Chief Accounting Officer

American Realty Capital

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Contact Us Today!

Talk with a REdirect Employee about how we can help with your real estate software solutions.

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