by Tina Jacobs

How Real Estate Software Support Assists Your Business Goals


The right software package can be a game-changing addition to a real estate business. Tools such as Yardi, MRI Software, RealPage, and more can revolutionize your business processes, save you time and money, automate many of the repetitive day-to-day tasks that keep your business running, and free up your staff to spend more time on those tasks that require a human touch. 

However, implementing and using real estate software tools comes with a learning curve. You will need to not only provide training for your staff but also keep on top of software updates and industry best practice changes. And when issues occur with your chosen solution, the resulting downtime can be disastrous for your business.

REdirect Assist: All the Benefits of In-House Support, Without the Overhead

For many real estate companies and particularly for smaller organizations, having an in-house real estate technology expert or support team is prohibitively expensive. However, relying on your software provider’s customer service can come with a significant wait time. In an industry where time is money, surely there is a better way. 

REdirect Assist is our support service for clients using Yardi, MRI Software, or RealPage. With Assist, REdirect becomes an integrated partner in your organization, and our team is ready to provide support as and when it is needed. With a guaranteed response time of under four hours, we can resolve issues and get you back up and running in record time. 

REdirect Assist is far more cost-effective than an in-house team but far more efficient than relying on your provider’s support provision. In other words, it is the best of both worlds. 

What REdirect Assist Can Do for You

Have you ever felt that there are simply not enough hours in the day? Have you ever lost valuable hours of working time due to a software outage or issue? If so, REdirect Assist is here to take the stress out of working with your real estate ERP software package. 

As a team of experts with decades of combined experience, we are ideally situated to meet your support needs for an array of products within the real estate market, including the popular Yardi, MRI, and RealPage solutions. 

Read on to learn, via the handy ASSIST acronym, exactly what REdirect Assist can do for you. 

A Is for Affordable

REdirect Assist is an ideal affordable solution that provides many of the benefits of having a real estate software support team in-house, but without the prohibitive costs. Think your organization can’t afford a specialist support service? Think again! REdirect Assist is designed to be accessible and cost-effective to businesses of various sizes across the real estate space. 

Do you have a special project on the horizon, or do you simply not know how you are going to manage your day-to-day support needs? REdirect can assist you in keeping your project on track, enhancing efficiency, and minimizing downtime by taking on your support requirements at a fraction of the cost of employing an expert full-time. 

S Is for Scalable

Like the businesses we support, our service is not one-size-fits-all. Since every organization’s real estate software support needs are different, our bespoke and scalable support provision is designed to meet your unique needs. 

We will work closely with you to determine those requirements and craft a solution that addresses them. From simple tasks and user administration assistance to full support, and from ad hoc agreements to a dedicated individual supporting your organization, REdirect Assist scales with you.

Need just a few hours a month to work on special projects? We can be there to support you. Looking for a far more involved daily support provider? We can do that, too. 

S Is for Service

At REdirect, we pride ourselves on offering stellar customer service and never leaving our clients waiting a moment longer than necessary. That’s why, with REdirect Assist, we guarantee a response time of under four hours as well as a friendly, professional, and efficient service. 

Our seasoned analysts have extensive expertise in the various real estate software applications on the market. And if we are unable to resolve your issue or you are facing communication challenges with your software vendor, we can liaise directly with them on your behalf. 

We work for you, taking the time to learn the ins and outs of your company processes and always striving to go above and beyond. 

I Is for Improve

As we get to know your team, learn your business processes, and gain an in-depth knowledge of your organization, we will help to streamline your practices and make suggestions wherever we see opportunities for improvement. 

When an issue occurs with your real estate software, we go far beyond the typical “help desk” support offering. As well as addressing the immediate issue at hand, we aim to identify the root cause and implement strategies to ensure the same problem never happens again. And, with our annual planning offering, you will be as prepared as possible for tax season, financial budgeting and forecasting, software upgrades, and onboarding new employees. 

Everything we do is designed to help make things easiest for the end user—that’s you. 

S Is for Solutions

Where you might see problems with your software, business processes, or client needs, we see solutions. We are problem-solvers by nature, and we are highly motivated to find solutions to even the most challenging of issues. We have twenty years of best practice knowledge, experience, and product notes to draw upon, and we are not afraid to look for creative and dynamic solutions. 

If you have real estate software training needs in your organization, we can also assist with those. We understand that some tasks only come up once or twice a year, that users need refreshers, and that people join and leave companies. Whether you need a simple user guide to refer to or a full training session for your employees, we can help. 

T Is for Teamwork

We value teamwork and, though we may be an external provider, consider ourselves a full part of your team when we work with your organization. Teamwork is one of the most critical components of success in the real estate industry, and we will readily leverage the knowledge and expertise of the entire REdirect team to support you where necessary. Your success is our success, and we will do everything we can to help you achieve it. 

Get Started With REdirect Assist 

REdirect Assist is here to help you maximize your real estate technology investment while reducing the burden on your in-house team and saving you time and money. Over the last ten years, we have enjoyed a customer satisfaction rating of over 95%. So, when you entrust your real estate software support needs to REdirect, you are in good hands.

Ready to get started or learn more? Feel free to reach out to us with any questions you may have. We are here to help!

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About the Author

Tina Jacobs

Tina comes to REdirect with extensive industry experience. She was at Forest City in Cleveland, working for Forest City Residential Management in several accounting roles. As a Military Housing Revenue and Collections Manager, she had several projects under her guidance that included …