The consultants were really able to sit down with me and explain everything that was going on, and were so patient. I'm sure that I was someone who just had no idea what was going on. They were very very patient and I felt very confident that they were explaining everything to me in a way that I would be able to understand and help in the end. Having the consistency and the knowledge base of REdirect knowing that they have the background working their clients have been through this time and time again I think that its essential. Its their job, its what they do and its what they are good at. It's nice to have someone that's there that you can rely on.