Flexible Support Packages for your Real Estate ERP

Has a software issue ever stopped your team’s progress or task completion? When you try to get answers, there is a significant wait time or hoops to jump through to escalate your ticket. Could there be a better way?

REdirect is an integrated partner for your organization and can often resolve your issues timelier than your software vendors, with a guaranteed response time of under 4 hours. Our seasoned support analysts have a deep expertise in real estate software applications, a thorough understanding of your business, and access to 20 years of well-documented best practices and product notes.

Many clients transition from projects to our REdirect Assist support services, where we offer day-to-day MRI Software, Yardi, and AppFolio assistance, training, customizations, and database health checks. Your team can put the focus back on strategic efforts to move your business forward. While some helpdesk offerings can support the specific issue, REdirect Assist wants to address the root cause to ensure the issue never reoccurs. Our flexible model is tailored to your needs, from occasional ad-hoc consulting assistance to a fully outsourced and integrated Assist team at your fingertips. With our annual planning process, we will ensure that you are prepared for tax season, budget season, upgrades, and new employees.

We work and partner with the leading real estate software solutions and providers. As a member of MRI's Partner Connect, Yardi's Independent Consultant network, and an Elite partner with insightsoftware, we are often able to expedite or escalate issues to get you answers faster than you could get on your own. Plus, we work hand-in-hand with these providers to develop and enhance solutions based on your business needs.