Joy Cho

Joy Cho

Sr. Support Analyst

Joy brings over 22 years of real estate development and property management knowledge and experience to the REdirect team. Since 2003, Joy has been working with MRI software and focuses on software implementation, training, processes documentation, and support services.  


Joy’s favorite aspect of her role is the opportunity to work with a variety of people. Joy’s passion is helping people which is why she enjoys working with REdirect clients. The ability to work remotely allows her to not only support to her clients, but to also be there for her family.  


At REdirect, Joy supports most MRI modules (Commercial and Residential Management, ForeSight, Accounts Payable and General Ledger). She prides herself on her ability to get to the heart of the issue and providing her clients a solution they are happy with. 


Prior to joining the REdirect team in 2011, Joy worked at MRI / Intuit Real Estate Solutions as a support specialist on the premium services team where she further developed her software solution expertise to provide a high level of excellence in customer satisfaction. 


In her free time, Joy enjoys experimenting in the kitchen, relaxing in her garden, watching Korean and Mandarin dramas, and exploring nature with her dogs and children.  

Joy Cho

Articles from Joy

Events Joy will be Attending

Online Jun 16, 2020 — Jun 16, 2020

Learn about challenges your colleagues frequently encounter and the best practices our Real Estate Application Support team employs within Yardi and MRI. Click here to register

Virtual May 4, 2021 — May 4, 2021

Our expert panelists will cover common questions (and even provide some answers!) to real estate software scenarios. Click here to register

The REdirect Assist team will be answering:
- Preventable frequently occurring issues
- Frequent Yardi or MRI-related questions
- How audit documentation has changed
- Time-sensitive training you should have in place
- How to strengthen your security and workflows